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Attending an event

Find your tickets

When you order tickets on Theventbrite , an account is created using the email address you enter during checkout. To access your tickets, log in to the Theventbrite app or website using the email on your order. Then, go to Tickets.

In this article

  • Where to find your tickets

  • If you’re unable to log in

  • If your tickets are missing

  • If you used Apple’s Hide My Email feature

Where to find your tickets

Your tickets can be found by logging in to your Theventbrite account using the Theventbrite app or website.

1. Log in  to your Theventbrite account.

2. Go to Tickets.

3. Select your order.

1. Log in to your Theventbrite account.

2. Tap Tickets.

3. Select your order.

1. Log in to your Theventbrite account.

2. Tap Profile.

3. Find your order.

4. Tap Tickets.

When you order tickets on Theventbrite , a confirmation is sent to the email address entered for the order. To access your tickets:

1. Open the email from Theventbrite .

2. Select Go to my tickets.

If you can't find the confirmation in your inbox, check your junk or spam folder.

If you’re unable to log in

During checkout, Theventbrite creates an account for you using the email address you provide. If you’ve logged in previously and are having trouble, you might need to reset your password .

If you’ve never logged in:

  1. Verify your email address . Enter the email address associated with your tickets and select Continue.

  2. Check your email for a message from noreply@event.eventbrite.com, with the subject line: Activate your Theventbrite account.

  3. Open the email and select Set a password.

  4. Enter your desired password and select Update password.

  5. Accept the Terms and Conditions.

Once you’ve verified your email address, you’ll be taken to Tickets in your Theventbrite account, where you can access and manage your order.

If your tickets are missing

There are a few reasons tickets might not appear in your Theventbrite account:

  • Different email address: You’re logged into Theventbrite using a different email address than the one you used to place the order.

  • Typo in your email address: The email address on your order was misspelled during checkout.

  • Device is offline: If you haven't accessed your tickets previously and your device is offline, you won't be able to access your tickets in the app.

Don't see tickets in your account?
Try finding tickets by entering your purchase details. If you're unsure which email address you used for the order, select 'I don't know’ when asked for an email address.

If you used Apple’s Hide My Email feature

If you ordered tickets on an Apple device and used Sign in with Apple with the Hide My Email feature, your tickets may be associated with a hidden Apple-generated email address. This means if you sign in to Theventbrite with your personal email address, your tickets won’t appear because they’re linked to the hidden email address instead.

To check the email address associated with Theventbrite in your Apple settings:

  1. Open the Settings app on your Apple device.

  2. Select your name at the top.

  3. Select Eventbrite from the list of apps (if available).

  4. If Hide My Email was used, you’ll see an email address ending in @privaterelay.appleid.com.

To access tickets ordered with a hidden, Apple-generated email:

  1. Go to Theventbrite and log out of your account.

  2. Select Sign in with Apple and complete the sign-in process.

  3. Go to Tickets.

Your tickets should appear once you’re signed in to the correct account.

Still have questions?